In the app (fastest)
- Open the Jelly's Lane app and go to the Me tab. Sign in with your mobile number if you aren't already.
- Tap Delete my account & data and confirm.
- Enter the code we text to your mobile number. Your data is deleted straight away.
Without the app
Message us on WhatsApp or call our number, or email , from the mobile number you ordered with and say you'd like your data deleted. To protect your account we may ask you to confirm a code we text you. We'll do it within 21 days and confirm when it's done.
What we delete
- Your customer profile: name, email address and saved delivery addresses.
- Forgotten-bag reminders and back-in-stock requests linked to your number.
- Sign-in codes for your number. In the app we also clear your saved details, wishlist and recently viewed items on that phone.
- Your name on any reviews you wrote: the review stays but shows as "Jelly's Lane customer".
What we keep, and for how long
- Order records (what you bought, the amount, delivery address and payment details) for up to 6 years, because the law requires them for accounting and tax.
- Records of refused Cash-on-Delivery parcels linked to your number, to prevent fraud.
Unused store credit can no longer be claimed in the app once your account is deleted. See our privacy policy for more.