How to return or exchange
- Go to Track your order, enter your order number and mobile number, and tap Return or exchange.
- Choose the item(s), tell us why, and add photos if something is wrong with the item.
- We'll check your request and send you an SMS with the next steps, usually within one working day.
- Once we receive and check the item, we send your new size, your store credit code or your refund.
You can also message us on WhatsApp or call us.
Time limits
- Wrong, damaged or defective items: please tell us within 48 hours of delivery, with photos. An unboxing video helps us sort it out faster.
- Exchanges and returns for store credit: request within 7 days of delivery. The item must reach us within 14 days of delivery.
Condition of returned items
Items must be unworn, unwashed and unaltered, with the original tags and packaging, and free of perfume, makeup or deodorant marks. We check every return when it arrives. If an item doesn't meet these conditions, we'll send it back to you and you pay that delivery.
Items we can't take back
Unless we made a mistake, we can't accept returns of:
- Nightwear, lingerie and innerwear, for hygiene reasons
- Sarees with the blouse piece cut or stitched, and any altered or custom-made item
- Items bought on sale (sale items are final sale)
Who pays for delivery
| Situation | Returning the item | What you get |
|---|---|---|
| We sent the wrong item, size or colour; it's damaged, defective or not as shown | Free. We arrange the pickup. | Full refund including the original delivery fee, a replacement, or store credit |
| The size doesn't fit | You send it back to us | Another size (we pay to send ityou pay the delivery) or store credit |
| You changed your mind | You send it back to us | Store credit |
Refunds and store credit
- Refunds (for our mistakes) go to your bank account or eZ Cash within 7 working days after we receive the item.
- Store credit is a code sent to you by SMS. It's valid for 6 months, works with your mobile number, and can be used once.
- If you used a coupon, the refund or credit is the amount you actually paid for the item.
Cancelling an order
You can cancel an order yourself on the tracking page until we start packing it. Once it has been shipped, please accept the parcel and use the return process instead.
Refusing a parcel at the door
Every parcel that is refused costs us two courier charges. If a Cash on Delivery parcel is refused without a valid reason, future orders from that mobile number will need to be paid in advance. If there's a problem with your order, please contact us and we'll make it right.
Your legal rights
This policy doesn't affect your rights under the Consumer Affairs Authority Act No. 9 of 2003. If an item is defective or not as described, you're always entitled to a remedy.