These terms apply when you shop at Jelly's Lane LK. By placing an order you agree to them. We deliver within Sri Lanka only.
1. Orders
- After you place an order we'll call you to confirm it. An order is accepted once we confirm it by phone or SMS.
- We may cancel an order if an item turns out to be out of stock, a price or description was wrong, the order looks fraudulent, or we can't reach you after several attempts. If you've already paid, we'll refund you in full.
- You can cancel your order online until we start packing it.
2. Prices and products
- All prices are in Sri Lankan Rupees (LKR) and include any taxes. Delivery fees are shown at checkout before you order.
- We photograph our items as accurately as we can, but colours can look slightly different on different screens.
- Size charts are a guide. Measurements can vary by about 1 inch (2.5 cm).
- Coupon codes can't be exchanged for cash, can't be combined unless stated, and may have a minimum spend, dates and limits.
3. Payment
- Cash on Delivery: pay the courier in cash when your parcel arrives. Please have the exact amount ready.
- Advance payment (bank deposit, eZ Cash, mCash or LankaQR, where offered): we dispatch once your payment is confirmed in our account. Please use your order number as the reference.
- We may ask for advance payment for high-value orders (over LKR ), or if an earlier Cash on Delivery parcel to the same number was refused.
4. Delivery
- We deliver island-wide through courier partners. Delivery times shown on the site are estimates and may be longer during holidays, bad weather or strikes.
- Anyone at the delivery address may accept the parcel on your behalf.
- Please check that the parcel is sealed when you receive it. If something is wrong with the contents, tell us within 48 hours.
5. Returns and exchanges
See our Returns & exchanges policy.
6. Your account details
You're responsible for giving a correct name, mobile number and address. We verify mobile numbers by SMS to protect you and us from fake orders. See our Privacy policy.
7. Fair use
Please don't place fake orders, misuse coupon codes or try to interfere with the website. We may refuse service to anyone who does.
8. Liability
If something goes wrong, our liability is limited to the value of your order. Nothing in these terms limits your rights under the Consumer Affairs Authority Act No. 9 of 2003 or other Sri Lankan law.
9. Law and changes
These terms are governed by the laws of Sri Lanka. We may update them from time to time. The version on this page when you place your order applies to that order.
Contact
Questions? Call us, message us on WhatsApp, or email .